A new agentic customer service benchmark focused on using historical business context to infer policy
- I mostly work on building things with AI.
- Working at Brain Co., an applied AI company founded by Elad Gil and Jared Kushner to build and deploy AI for enterprise. I'm focusing on private equity, private credit and other capital markets businesses, as well as internal tooling to scale our team.
- Previously worked at Citadel Securities, Bain, and Workforce.com.
- Spending my time working on how to build and deploy AI faster, how to scale agent usage effectively, how to make large companies move faster in general, and some other stuff.
- Links
Blog Posts
A six-month check-in on automating a small ecommerce business with frontier models
I needed an agent to do workforce scheduling. One-shot prompting failed, so I built a hierarchical system instead. This post walks through the architecture and the tradeoffs.
The economics of building software are changing
An analysis of LLMs' ability to construct constraint-optimized employee schedules
A simple framework for iterating quickly to identify what works when building with LLMs
Why many executives spend time on 'minor' details, and why it is rational to do so
Improving LLM capabilities through increased runtime compute and better specialization.
Most market-driven activity has different properties than chess that will result in less human-centricity
Fixed-cost economics mean it is unlikely that dramatically longer context windows will replace fine-tuning
Speed and efficiency are often at odds in project management; it is worth considering which you are optimizing for
Explaining the gap between perception and reality of what consulting firms are selling
Review of Brian Arthur's fascinating theory of the true nature of technology and the resulting implications
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